Polly

Shipping

• Delivery Time: orders are processed within 1-3 business days and delivered within 5-10 business days across India.
• Order Cutoff Time: orders placed before 2 PM (Monday-Friday) are dispatched faster. Weekend/public holiday orders are processed on the next business day.
• Free Shipping: available across India.
• Tracking: once dispatched, a tracking link will be emailed to you (via www.delhivery.com).
• Address Changes: modifications to the delivery address are not possible after an order is placed.

Exchanges & Returns

• Return Window: you may return or exchange an item within 7 days of delivery if the fit, color, or design is not as expected.
• Return Conditions: the item must be unused, in its original packaging, with tags and accessories intact.
• How to Return: mention the reason for return on the invoice and email a photo (if damaged) to sales@tonirossi.com.
• Exchanges: we replace defective or damaged items with the same product. To request an exchange, email hello@tonirossi.com.
• Exclusions: items bought under promotions, clearance sales, or special offers can only be exchanged for available sizes/products within the same sale.

Refunds

• Shipping Costs: Return shipping is not covered and is non-refundable.
• Gift Returns: If marked as a gift, you’ll receive a gift credit upon return approval. If not, the refund will go to the original buyer.

For more details, visit our Shipping Policy and Refund Policy pages.