Carla

CARE INSTRUCTIONS:
1. Allow your pair of shoes to air and de-odorize at regular basis.
2. ⁠Use shoe bags to prevent any stains or mildew.
3. ⁠Dust any dry dirt from the surface using a clean cloth.
4. ⁠Do not use polish or shiner.

Shipping

• Delivery Time: orders are processed within 1-3 business days and delivered within 5-10 business days across India.
• Order Cutoff Time: orders placed before 2 PM (Monday-Friday) are dispatched faster. Weekend/public holiday orders are processed on the next business day.
• Free Shipping: available across India.
• Tracking: once dispatched, a tracking link will be emailed to you that can be used at https://tonirossi.aftership.com/
• Address Changes: modifications to the delivery address are not possible after an order is placed.

Made to Order

• Any articles that are made to order specifically for a customer will be sold at MRP regardless of any discount price shown at the moment.
• Custom Sizes are made to order as per customer requirements hence they are non-returnable and non-exchangeable

Exchanges & Returns

• Return Window: you may return or exchange an item within 7 days of delivery if there are any manufacturing defects or size issues. Please note that the actual colour may vary a bit from the images shown here.
• Return Conditions: the item must be unused, in its original packaging, with tags and accessories intact.
• How to Return: Please request for the Return/Exchange via our dedicated portal https://tonirossi.aftership.com/returns.
• For any size/fit/colour issues we only offer replacements not returns. Returns are only accepted for product mismatches and damaged products.
• The product should be returned in original condition along with the product tag and accessories in the same packaging it was delivered. if the product tag/Price tag is removed, we will not be accepting the returns/exchanges.
• Exclusions: items bought under promotions, clearance sales, or special offers can only be exchanged for available sizes/products within the same sale.

Refunds

• Shipping Costs: For Return we will charge Rs.300/- as Shipping and Processing Costs. Please note that Refund will be processed to the Store Credits. Payment to the Original Method is only applicable for the prepaid orders that aren't shipped due to delay or unavailability. You will receive an email once the refund is processed. 
• Gift Returns: If marked as a gift, you’ll receive a gift credit upon return approval. If not, the refund will go to the original buyer.

For more details, visit our Shipping Policy and Refund Policy pages.